Frequently asked questions

Do I need to stay in my car?


No, when you arrive to the site you will be told exactly what to do and when to enter the test centre.




Do you have a car park on site?


Yes, we do have free parking for anyone with a valid appointment that will be verified at the security gate at which point you will be advised on where to park.




When I am booking, it is asking which technician or staff member to choose, what do I do?


Please select any of the staff members on the drop down menu options and proceed to selecting your date and time of your appointment.




Do you have any available space on “this date”?


In order to see the available booking slots, you can click on “book now” and select the appropriate test you need to meet your requirements which in turn will direct you to the booking calendar and you will be able to see the available dates and times for you to select from.




I have sent an email to cancel but still have not had a reply?


Cancellation process takes 7-10 business days including refunding your money from the time of receiving your instructions.




Are your laboratories government accredited?


Yes they are.




How do I change/reschedule my booking?


To reschedule your appointment time or make any changes to your booking including changes to your personal details please go to the following... www.coronatest.co.uk/account/my-bookings - Click "Sign up with email"
- Enter the email address you used to make the booking
- Enter a password of your choice
- Confirm your email address in your emails
- Go to "My Bookings" to reschedule your appointment or
"My Account" to change personal information




How do I cancel my booking?


Please send an email to bookings@coronatest.co.uk with all your appointment details including... Name Date of test Time of test Email address
Phone number Reason for cancellation Once we receive your email, we will take care of the rest. Please also refer to the cancellation policy on your confirmation email.




I have not received my refund?


It usually takes 7-10 business days for the refund to be processed and credited back into the account from which the initial transaction was booked with.




Can I get a credit for my test?


We do not offer credits, however, we can reschedule your appointment free of charge. You can reschedule by going to.. www.coronatest.co.uk/account/my-bookings - Click "Sign up with email"
- Enter the email address you used to make the booking
- Enter a password of your choice
- Confirm your email address in your emails
- Go to "My Bookings" to reschedule your appointment or
"My Account" to change personal information Alternatively please contact us on +44 203 991 6494 and an agent will be happy to reschedule your appointment for you. You will also receive an email notification of the change to your appointment.




Can I book an appointment over the phone?


It is better to book online as you will be able to take your time and get the required information such as passport details in your own time. You will be able to easily choose your appointment day and time by choosing the relevant test you would like to book.




When is the best time to book an RT-PCR test for travel?


We recommend that you go to the government website: Foreign travel advice - GOV.UK (www.gov.uk) to check the requirements and conditions of the country to which you are travelling to. Upon confirming your travel requirements, you can then go "Book a Test Now" at the bottom of your screen to book the relevant test within the timescales that are required by your destination country.




When is the best time to book an Antigen test for travel?


You can book your test on the same day as your travel date and rest assured that the results will be available within a few minutes of administering your test and most importantly a test certificate will also be emailed to you thereafter within 15mins. We do however recommend to always book your test the day before your travel date for peace of mind.




I want to know information about sameday PCR tests


Sameday PCR tests can be booked daily on our website and results are processed the same day with test result certificates being emailed anytime after 10.00pm the same evening. For further information go to "WHICH TEST SHOULD I TAKE ?" at the top of your screen




Where is my certificate?


After each test, we email your test result certificate to the email address used at the time of your booking. In the event that you haven't received your certificate from us, we would recommend checking your Spam or Junk inbox folders, as this is the most common reason for not receiving them. Alternatively, you can email us on info@coronatest.co.uk.




Which is the best test to take?


It depends on what type of test you need and the purpose (i.e. Travel, work, etc…). Below are the different types of test we offer: Fit for Travel: Same Day RT-PCR & Fit for Travel Antigen Swab Test – Results & Certificate sent by email after 10pm - £250 RT-PCR (Saliva Collection Kit) – Results & Certificate sent by email within 48-72hrs - £160 Standard RT- PCR Swab Test – Results & Certificate sent by email within 48-72hrs - £140 Antigen Swab Test – Results & Certificate sent by email within 15mins - £85 Test to Release (International Arrivals to UK): Day 2 & Day 8 – £250 2 x Standard RT- PCR (Saliva Collection Kit - Home Testing) – Results & Certificate sent by email within 48-72hrs - £250 Day 2, Day 5 & Day 8 – £500 Day 2 & Day 8 - 2 x RT-PCR (Saliva Collection Kit - Home Testing) – Results & Certificate sent by email within 48-72hrs - £250 Day 5 - 1 x Same Day RT-PCR (Test Centre) – Results & Certificate sent by email after 10pm (same day) - £250 Showing Symptoms? Antigen Swab Test – Results & Certificate sent by email within 15mins- £85 In contact with person(s) who tested positive Antigen Swab Test – Results & Certificate sent by email within 15mins- £85 Medical Appointment Antigen Swab Test – Results & Certificate sent by email within 15mins- £85 Re-Test Antigen Swab Test – Results & Certificate sent by email within 15mins- £85 Going back to work/school Antigen Swab Test – Results & Certificate sent by email within 15mins- £85 Check for Antibodies: Antibody Blood Test – Results & Certificate sent by email within 15mins - £85




Are you part of the Test to Release?


Yes, we have been approved by the government to provide this service. You can either book online at the home page and select Test to Release. Test to Release (International Arrivals to UK) Day 2 & Day 8 - Standard 2 x Standard RT- PCR (Saliva Collection Kit - Home Testing) – Results & Certificate sent by email within 48-72hrs - £250 Day 2, 5 & 8 - Test to Release 3 x standard RT-PCR (Saliva Collection Kit - Home Testing) – Results & Certificate sent by email within 48-72hrs - £375 (RELEASE ON DAY 6 or 7) Day 2, Day 5 & Day 8 – Early Release on Day 5- £500 (will need to be tested at one of our sites)




Can I get a VAT invoice?


Please email info@coronatest.co.uk requesting for your VAT invoice and provide the following information and we will arrange for the invoice to be sent out to you: Company Name Company Address Company VAT No. Name of person who took the test Time of appointment Date of appointment Email address used to book appointment




Do you test children?


Yes we do.




What times are you open?


Mon - 8:00 am - 16:00 pm Tues - 8:00 am - 16:00 pm Wed - 8:00 am - 16:00 pm Thurs - 8:00 am - 16:00 pm Fri - 8:00 am - 16:00 pm Sat - 10:00 am - 14:00 pm Sun - Closed Helpline open 24/7




How many locations do you have?


Biggin Hill Airport testing centre is our first one, with other locations imminently opening in Central London as well as up and down the country, mainly in key city centres (e.g. Manchester, Birmingham, etc…). Please check our website for the upcoming locations as we update it regularly.




Do you offer discount schemes?


For corporate bookings exceeding 30, we can discuss possible offers, however, If you are testing more than 100 people per week, please contact us at info@coronatest.co.uk.




How long do the tests take to complete from start to finish?


Antibody - 10 - 15 minutes Antigen - 10 - 15 minutes RT-PCR COVID-19 Swab Test - 5 minutes Same day RT-PCR COVID-19 Swab Test - 5 minutes




How long will it take to get my Results and certificate?


Antibody - 10 - 15 minutes Antigen - 10 - 15 minutes RT-PCR COVID-19 Swab Test - 48 - 72 hours Same day RT-PCR COVID-19 Swab Test - By 22:00 on the day of your test




What do I need to bring to the test with me?


You must bring: A valid ID Proof of your booking confirmation A face covering/mask




Can you explain what the different types of tests are for?


Antibody test: For someone that wants to give plasma to the NHS after a positive infection within the last 30 days.For someone that wants to know if they have had COVID within the last 3 months and have the antibodiesThis test will tell the person if they are currently infected but it will only pick up the virus after 6-7 days of infection however, we recommend the Antigen test if they want to know if they are currently infected as this will pick up the virus after 2 days of infectionThis test is 93-97% accurateResults given in 5 minutesFinger prick Blood testThis test detects (antibodies) the bodies reaction to the virus Antigen test: This test is 99% accurateFor someone that wants to know if they are currently infected only. Can be used for travel to countries accepting an antigen test. A Fit for travel certificate is given with this test. France, Germany, Norway, USA, Italy, Netherlands, Sweden, Austria, Switzerland and several other countries are accepting Antigen tests. Good for testing lots of people in a short space of timeResults given in 5 minutesSmall swab up the nose, does not hurt, just tickles. This test detects (Antigens) the virus itself in the body. Our test is on the approved test list for travel. The test name is Weifang Kanghua Biotech which is printed on the test certificate for travel. RT-PCR Test: This test is mainly for people who want to travel and require a PCR test in order to get in to the country they are travelling toThese tests are sent off to our lab at the end of each day via courier and results are processed and given to the customer within 48-72 hoursIf someone just wants to know if they have COVID we would not recommend this test as it is expensive and results take a long time. We would recommend the antigen test for that.A fit for travel certificate is given with each test and is emailed to the customer as soon as the results are in.This test is a swab to the throat and noseThe test is 99% accuratePCR stands for Polymerase Chain Reaction and detects virus in RNA and DNA. Sameday RT-PCR Test: For people who need results quickly and cannot wait up to 72 hoursThis test is mainly for people who want to travel and require a PCR test in order to get in to the country they are travelling toThis test offers peace of mind for anyone travelling that they will have their results in time to travelResults are guaranteed the same day!A fit for travel certificate is given with each test and is emailed to the customer as soon as the results are in the same day, usually in the evening before 9pmThis test is a swab to the throat and noseThe test is 99% accurateThe test is accepted by most countries for travel




Can my company buy Lateral flow tests from you?


Yes, please go to the lateral flow testing button at the top of the home page and you will be able to order online. You will be able to order as many as you like and discounts will automatically be adjusted to the different quantities selected.




I have not received my results/certificate?


Please ALWAYS check your spam or junk before contacting us Sameday results will be with you by 10pm. If you have not recieved them by this time please contact us. PCR results are between 48-72 hours, if you have not had them by 60 hours, please contact us Please ALWAYS first check your spam or junk. If it is not in there then please contact us info@coronatest.co.uk or +44 203 991 6494





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Registered Office: Lintot House, Fairbank Road, Southwater, West Sussex, RH139LA, UK