To return an item, you must first contact us via email at with a full description of why you are dissatisfied with your product. No refunds will be authorised after 14 days of receipt of the product. G16 Global Ltd will provide an exchange or issue a refund for all non-clearance items 14 days from when the item was received. This is completely at our discretion and providing the items have all their original labels attached and are free from any defects.

If you receive a defective product,you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. When a refund is submitted, G16 Global Ltd will refund the full amount of the price of the goods excluding shipping.

All returns should be sent back to G16 Global Ltd at the cost of the customer which is non refundable and should be sent on signed and tracked delivery. Once we receive your email, we will send you the best appropriate address to return the item to.

Order cancellation

To cancel your order, you must cancel by email to We receive large amounts emails on a daily basis, therefore your order may be shipped before your email is replied to. For every order cancellation there will be a fee of £10GBP. 

If your order has already been shipped you will need to return the item back to us via signed delivery at your own cost and a refund will be submitted once we receive the item back.