G16 Global Ltd Booking Terms and conditions

 

COVID-19 (Coronavirus) Testing

 

1. Terms & Conditions

 

Your test will be performed at one of our testing sites or for some RT-PCR home tests, a self-sample will be taken. A sample will be taken by saliva or the back of the oropharyngeal / nasopharyngeal (nose and/or throat) by one of our operatives or yourself, to be then placed into our laboratory equipment based onsite or taken to one of our laboratories for RT-PCR testing. By agreeing to this and ticking the box at the bottom of the page, you are giving consent to a member of our staff to take a sample from yourself OR your dependant. The RT-PCR test will be sent to one of our laboratories to test for the SARS-CoV-2 COVID-19 virus. We rely on third party couriers to take the sample to the laboratory, should a circumstance arise out of our hands, we will do everything in our means to make sure your test results arrive in time, however we cannot be held responsible for results that take more than 48 - 72 hours due to third party errors and or delays at the laboratories resulting in late test results.

 

The OptiGene COVID-19_Direct RT-LAMP KIT-500 SWAB is an in vitro diagnostic test based on Reverse Transcription Loop-mediated isothermal AMPlification (RT-LAMP) technology for the detection of SARS-CoV-2 viral RNA. The detection is carried out in a one-step, closed tube format where the reverse transcription and subsequent amplification of the specific target sequence occur in the same reaction well. The Genie® II, device detect amplified product in real-time using fluorescence detection. The Genie® platforms automatically run an anneal curve at the end of amplification, where the reaction is heated to 98°C and slowly cooled. This acts as a secondary confirmatory check - ensuring LAMP amplicons are specific to SARS-CoV-2. The final result is interpreted and reported automatically from both the amplification and the anneal temperature.

 

G16 Global Ltd, nor its partners or third parties working on behalf of G16 Global Ltd, take any responsibility for the individual requirements of countries and their entry requirements relating to Covid SARS-CoV-2 testing. G16 may advise, but it is your responsibility to check the requirements of when a test needs to be taken and what type of test needs to be taken in order to enter your destination country. Entry requirements for each country should be checked before entry to ensure compliance and is the sole responsibility of the person travelling. No claims for loss of flights, travel, compensation, or associated costs will be the responsibility of G16 Global Ltd, or its Directors & associated companies.

 

G16 Global Ltd performs the tests on site for timely results which are valid at the time of test only.

 

All decisions for treatment, isolation or changes in lifestyle should be made in consultation with government advice and the 111-health service. 

 

G16 Global Ltd will comply with all data protection laws incorporated into UK law that control the collection and use of data relating to individuals ("personal data") as well as with our privacy policy, a copy of which is available on our website www.coronatest.co.uk The purpose of our privacy policy is to set out the principles governing the use of personal data you give to us, or we obtain about you. Our privacy policy is revised regularly, and any subsequent changes will be published on our website. Our privacy policy was last reviewed during January 2021. For the purposes of validation enquiries, we will hold your data for up to 12 months securely, so we are able to confirm the results of your test. By agreeing to the Terms and Conditions and ticking the box you agree for G16 Global Ltd to pass on your personal data provided to the relevant governing bodies for laboratories that require it for analysis. 

  

 

G16 Global Ltd, Registration number: 09440809 (England and Wales), Registered address Lintot House, 20 Fairbank Road, Southwater, West Sussex, United Kingdom, RH13 9LA, VAT number: 356518872, uses the trading name of G16 COVID Testing to provide consumers with gold standard fast screening for COVID-19. G16 COVID testing has a track record of successfully delivering effective COVID-19 screening solutions to businesses and corporate clients, as well the general public in the UK and Worldwide. Our services are registered with and regulated by the United Kingdom Accreditation Service.

2 TESTING

By purchasing our products and clicking on the “I agree to the terms and conditions” you agree to and accept these Terms and Conditions. These Terms and Conditions will override any other terms and conditions provided to you in relation to the test or previous versions.

Antigen COVID-19 Swab Test
 

The full test process comprises of a double nasal swab to obtain a sample which is then placed on a rapid flow cassette to show the result. A sample is taken from the nose by swab and usually takes around 30 seconds. The reagent is mixed with the sample and placed into the result indicator and a result is given usually within 10 minutes.

COVID-19 + FLU Antigen Test (all in one)
 

The full test process comprises of a double nasal swab to obtain a sample which is then placed on a rapid flow cassette to show the result. A sample is taken from the nose by swab and usually takes around 30 seconds. The reagent is mixed with the sample and placed into the result indicator and a result is given usually within 10 minutes.

RT-PCR COVID-19 Swab Test
 

The full test process comprises of either a saliva spit test or a nasal and throat swab to obtain a sample which is then sent to our labs for analysis. The process should only take approximately 5 minutes and will require one of our trained technicians taking a sample from your throat and nose. The sample is then labelled anonymously to protect your identity and sent securely to our UKAS approved lab for analysis.

Antibody COVID-19 Blood Test
 

The process comprises of a painless fingerprick blood test. The sample is taken by blood from the finger and mixed with the reagent. It takes approximately 10 minutes and will require one of our trained technicians taking the sample from your finger. The sample is processed on site and results given within 15 minutes.

  • The process and equipment we use carry CE-IVD approval for use in the EU. The purpose of the test is to pick up the body's reaction (antibodies) to the virus.

  •  Individuals are responsible to assess the suitability of their test against the test requirements for their airline/destination country. G16 Global will not be held responsible for any loss of flights, travel or associated costs due to incorrect choice of test by the customer. It will be the responsibility of the individual for ensuring that they book a suitable time slot which gives enough time to complete the test process before required to check in for their flight.

  • The individual is responsible for ensuring the accuracy and completeness of the information requested in performing the tests.

  • G16 Global Limited does not  provide any advice or guidance to the individual regarding the acceptance criteria of the  airlines/country they are traveling to  and accepts no liability for this.

  • A DETECTED result or positive result confirms that the Covid-19 virus is present at the time of testing. A NOT DETECTED result or negative result means there was no evidence of the COVID-19 virus at the time of testing.

  • Our results are not a replacement for a full and proper medical investigation and/or a doctor’s advice. Our comments are based solely on the results in relation to what are considered normal ranges in the general population. If you have any concerns at all regarding any aspect of your health or your test results you should discuss them directly with your GP or a doctor.

  • In order to book a test, you must register and book online at https://www.coronatest.co.uk/booking. Whilst at the test centre you agree to abide by the rules, policies and instructions implemented by the test centre staff. On arrival at your chosen test centre site, you will be welcomed by a G16 team member who will check that you have all the required documentation (photo ID, booking confirmation), check you in and advise of the next steps.

  • We aim to deliver your test results as per the below by email.

 

       Same day RT-PCR fit to travel - by 24:00 the same day of the test

       RT-PCR fit for travel - 48- 72 hours of the test

       Antigen swab test - within 15 minutes of the test

       Antibody blood test - within 15 minutes of the test

 

  • If you do not carry out any of the actions outlined in these Terms and Conditions, G16 will not be able to provide the services to you and will not be liable for any loss or damages you may suffer as a consequence.

  • We or our partner laboratories may be legally required to share certain information with Public Health England, or other governmental organisations, in relation to your test, including: personal information (e.g., name and date of birth); the result, whether negative or positive; and confirmation that the sample is one that the laboratory has tested for us. This information may be used as part of any test and trace service being operated by the government in your jurisdiction. Please find a link to our privacy notice www.coronatest.co.uk/privacy-policy. By proceeding to book a testing appointment you accept the terms of this privacy notice.

  • We are not able to offer appointments to anyone under the age of 18 unless the registration process is completed by a parent or legal guardian. We would advise you to take advice from your GP or medical practitioner before booking an appointment for anyone under the age of 18 to understand if appropriate.

  • Please visit our website https://www.coronatest.co.uk/ for further information on the process and how a sample is taken.

  • The process of taking a sample can be mildly invasive, so if you are unsure, take advice from your GP (e.g., if you are prone to nosebleeds, throat issues).

  • All of our staff are properly trained to take the sample, and the procedures described above conform with a standard process.

  • If you require additional assistance for any reason, please email info@coronatest.co.ukand our  Customer Service Team will assist you. 

3 CONSENT

By paying and booking for a test, you give us your consent to:
 

  • Proceed with the sample taking and testing process when you arrive at your chosen testing centre.

  • Allow G16 Global Limited to share any relevant personal data such as your name, date of birth, and passport number, among others, with the relevant third parties that may be involved in the provision of our service.

  • Allow G16 Global Limited to share any relevant personal data with local and national health authorities which require this information.

4 OUR LIABILITY

  • References to liability in these Terms and Conditions include any kind of liability arising under or in connection with these Terms and Conditions including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
     

       Nothing in these Terms and Conditions shall limit or exclude the liability of any party or another person for:

  • Death or personal injury caused by negligence.

  • For fraud or fraudulent misrepresentation.

  • For breach of any statutory duty; or any act, omission or matter, liability of which may not be limited or excluded under any applicable law.

  • To the extent permitted by law, G16 Global Limited and other members of our group of companies and all third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law, or the law of equity.

  • Any liability for any direct, indirect, or consequential loss or damage, costs or expenses whatsoever incurred in the following circumstances.

  • The laboratory being unable to test your sample for any reason,

  • The test results not being made available to you within the stated turnaround time, where a delay is caused due to any events outside of our reasonable control,

  • You miss your flight as a result of a delay caused by you or an inconclusive test result, whether following a successfully completed test or otherwise,

  • Your act, omission, or other failure to follow instructions provided to you in relation to sample collection or pre-sample preparation requirements,

  • Our failure to act upon our advice if we recommend that you seek medical advice or attention having taken a test,

  • Our failure to attend a pre-booked appointment; or

  • Any loss or damage that is not foreseeable.

  • Liability for events outside of our control: This includes but is not limited to failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any act or event beyond our reasonable control. If an event outside of our reasonable control takes place that affects the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you of it. Our obligations under these Terms and Conditions will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control taking place.

  • Our total aggregate liability to you resulting from or arising in connection with any of these Terms and Conditions is limited to the total value paid under the particular Terms and Conditions entered by the parties - meaning the price you paid for our services – in respect of the services supplied to you by G16.

5 REFUNDS CANCELLATIONS AND CHANGES TO BOOKINGS
 

No right to change your mind.

Once you have booked the test, you do not have a legal right to change your mind within 14 days and receive a refund. This is because your contract with G16 is for the supply of a medicinal product, i.e. the test, by administration by a prescriber, or under a prescription or directions given by a prescriber, and the cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply.

 

Day 2 & 8 Testing. 

Due to the legal requirement of performing a day 2 & 8 test when entering the UK, the day 2 & 8 tests are non-refundable for both online order home tests and in-clinic testing. Once the order/booking is made we are unable to process any refunds whatsoever. 

 

6 CANCELLING YOUR TEST (non-day 2&8 tests)
 

We offer refunds on test appointments that are cancelled over 24 hours of the appointment at a 30% charge and within 24 hours of your appointment at a 50% charge.

 

7 CHANGING THE TEST TIME AND DATE

Any request to change the time or date of your booking within 72 hours will be subject to availability and carry a £15 administration charge. G16 Global Ltd reserve the right to refuse the request to make a change. G16 Global Ltd may at its sole discretion waiver the 72 hour rule. 
 

8 HOW TO TELL US THAT YOU WANT TO CANCEL YOUR TEST

To tell us that you want to cancel your test, and require a refund, please let us know by sending an email to bookings@coronatest.co.uk along with the original booking email, *G16 reserves the right to refuse a refund.

9 PAYMENTS, PURCHASE PRICE & DISCOUNT POLICY

 

Our standard pricing policy is outlined as per our website and subject to change. Please check https://www.coronatest.co.uk/booking for the most up to date prices and tests available. 

10 RIGHT TO VARY THESE TERMS

We reserve the right to reasonably amend these Terms & Conditions from time to time, as required.

11 OTHER IMPORTANT TERMS

We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights or our obligations under these Terms & Conditions.

  • This Agreement is between the person paying for our services and G16 GLobal Limited. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

  • Each of the paragraphs of the Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining

       paragraphs will remain in full force and effect.

  • You accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  • If we fail to insist that you perform any of your obligations under the Terms & Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

12 CUSTOMER SERVICE
 

  • If you have a complaint about any aspect of the Service, please contact us via our Contact page at info@coronatest.co.uk

  • If there is a problem with the service, due to error on the part of G16, G16 will re-perform the service or alternatively grant a refund of the service cost, following a full investigation of the circumstances.
     

13 GOVERNING LAW
 

This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this agreement or its subject matter or formation.